Return & Refund Policy
Last Updated: 29th July 2023
Thank you for shopping at DEMOKRASI! We take pride in delivering high-quality products and ensuring your satisfaction with every purchase. However, if you are not entirely satisfied with your order, we offer a straightforward Return & Refund Policy to make the process hassle-free. Please review the following guidelines before initiating a return or refund request.
1. Eligibility for Returns:
You may be eligible to return a product under the following conditions:
a. Damaged or Defective Product: If the item you received is damaged, defective, or does not match the order placed, please contact us immediately with relevant details and photographs of the product.
b. Wrong Size or Variant: In case you received an incorrect size or variant of the product, we apologize for the inconvenience and will assist you in the return process.
2. Return Period:
You have a period of 7 days from the date of delivery to initiate a return request. Please ensure that the product is unused, unworn, and in its original packaging with all tags intact.
3. Non-Returnable Items:
Certain products are non-returnable for hygiene and safety reasons. These may include but are not limited to undergarments, swimwear, and accessories like earrings. Please check the product description for any specific return restrictions.
4. How to Initiate a Return:
To initiate a return request, follow these steps:
a. Contact our customer support team via email at Info.email@example.com or call us at 8884541851 / 9980983817 within 7 days of receiving the order.
b. Provide relevant details such as the order number, item name, and reason for the return. If the return is due to damage or defects, attach clear photographs of the product displaying the issue.
5. Return Process:
Once your return request is approved, we will provide you with instructions on how to return the product. Please ensure the product is securely packed to prevent any damage during transit.
6. Refund Policy:
Upon receiving the returned product and verifying its condition, we will process the refund to the original payment method used during the purchase. Please note the following:
a. Damaged or Defective Products: If the return is due to a damaged or defective product, we will initiate a full refund, including the shipping charges incurred during the purchase.
b. Wrong Size or Variant: In case of receiving an incorrect size or variant, we will provide a full refund or exchange the product as per your preference.
c. Non-Returnable Items: For non-returnable items, such as undergarments and swimwear, refunds will not be processed unless there is a clear defect or damage.
7. Refund Processing Time:
The refund processing time may vary based on the original payment method used. Generally, it takes 5 to 10 business days for the refund amount to reflect in your account after approval.
8. Shipping Costs for Returns:
If the return is due to our error or a damaged/defective product, we will bear the shipping costs. However, if the return is due to personal reasons, such as a change of mind, the customer will be responsible for the return shipping costs.
9. Contact Us:
If you have any questions or need further assistance regarding returns and refunds, please don't hesitate to contact our customer support team:
Email: Info.firstname.lastname@example.org Phone: 8884541851 / 9980983817
Please read and understand our Return & Refund Policy before making a purchase. By shopping at DEMOKRASI, you agree to comply with the terms outlined in this policy.